Cancellation & Refund Policy
Cancellation & Refund Policy
- Rolled Green ® return/cancellation policy is strictly for online sales through https://rolledgreen.com.
- In the event you purchased our product through a third party vendor, we encourage you to review their return/cancellation policy.
- In the event you request a refund from https://rolledgreen.com/, return must be within 14 days of the postmarked date.
- In order to receive a refund or product exchange, the product must be returned in its original condition. Unused, unopened and free of damages.
- A refund/cancellation credit will only be refunded to the original credit card used to purchase.
- Rolled Green ® is not responsible for the cost of refund/exchanges.
- In the event our warehouse is unable to accept return, you will not receive a product credit and/or refund.
- Our expected refund credit to your account will be 4-7 business days. Please allow time for processing.
- To initiate a refund request, contact firstname.lastname@example.org
- Once a refund has been processed, you will receive a confirmation email.
How to start a refund or exchange.
- To request a refund and/or exchange, please send an email to email@example.com with the subject of “return/exchange”, please include your order number, name, email address and phone number.
- Please allow up to 5 days to review and process your refund or exchange.
- Please allow up to 3 days after your refund/exchange has been processed through shipping/fulfillment to get a tracking number for the exchanged item. This only applies to items that are in stock.
What to include in your package:
- Proof of purchase
- Refund and/or exchange form with reason behind requesting refund and/or exchange.
Shipping time and carriers
- Shipping will be via USPS. Due to the PACT act, all shipments require signature. Shipments are sent through USPS First Class and typically take between 1-5 days after being shipped to be delivered.
- Check your local ordinance for legality before placing an order.
- Most orders are fulfilled and shipped within 3 days of initial purchase. Same day shipping for some customers, this only applies to those purchasing before 2:00 pm EST Monday-Friday.
- Rolled Green ® holds no accountability for your local ordinance, taxes, after and/or during order. Each state governs its own local laws and Rolled Green ® is obligated to abide by each individual state’s laws.
- Rolled Green ® will only ship to addresses that are within a certain distance of the billing address. Any order address to a P.O box will be cancelled and refunded immediately.
- Rolled Green ® will send you (the customer) a tracking number after the order has been fulfilled. We are not responsible for mistakes in address. This means you will not receive refund and/or exchange.
Lost or Damaged Shipments
- We are not currently offering shipping.
- All purchases on the Site are made pursuant to a shipment contract. As a result, the risk of loss and title for items purchased from this Site pass to you upon delivery of the items to the carrier.
- Rolled Green ® is not responsible for damages during shipping. Please contact the shipping carrier to file a formal complaint. We recommend saving both damaged goods and shipping material prior to filing a complaint with the shipping carrier. Rolled Green ® recommends that you (the customer) take pictures and videos of the damaged goods as proof of purchase and damage.
Adult signature is required but we are not liable for any loss of items during transit nor package returned due to the absence of recipient.